Refund Policy
Thank you for choosing Custom Sign Board for your custom signage needs. We’re dedicated to delivering exceptional products and services with your satisfaction as our top priority. However, we recognise that situations may arise where a refund is necessary. This Refund Policy outlines the conditions for refunds and the process for requesting one.
1. Refund Eligibility
1.1. Unsatisfactory Product:
If you’re not satisfied with the quality of our products or feel the delivered items don’t meet the agreed-upon specifications, you may be eligible for a refund.
1.2. Non-Delivery of Products:
If we fail to deliver your order within the specified timeframe due to unforeseen issues, you may qualify for a refund.
1.3. Duplicate Payment:
If you accidentally make duplicate payments for the same order, the duplicate payment will be refunded after verification.
1.4. Cancellation Before Production:
If you cancel your order before we begin production, you may be eligible for a full or partial refund, depending on the work completed or materials procured.
2. Refund Procedure
2.1. Contact Us:
To request a refund, please contact us via email at [Insert Email Address] or call us at 01783-604054. Provide your order details and the reason for the refund request.
2.2. Review and Investigation:
Upon receiving your request, we’ll investigate the circumstances and determine if your claim is eligible for a refund.
2.3. Approval or Denial:
We’ll notify you of our decision regarding your refund request. If approved, we’ll process the refund promptly.
3. Refund Processing
3.1. Payment Method:
Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed upon.
3.2. Timeframe:
It may take 7-15 working days for the refund to be reflected in your account, depending on your payment provider.
4. Non-Refundable Items
4.1. Customised Products:
Due to the personalised nature of our services, fully customised products cannot be refunded unless they are defective or not as described.
4.2. Partially Completed Orders:
If work has already commenced on your order, a partial refund may be issued at our discretion, accounting for materials used and labour costs.
4.3. Third-Party Charges:
Certain fees, such as courier or shipping charges, may be non-refundable.
5. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Updates will be effective immediately upon posting on our website. Your continued use of our services indicates acceptance of any changes.
6. Contact Us
If you have questions, concerns, or requests related to our Refund Policy, please don’t hesitate to contact us:
📧 Email: [Insert Email Address]
📞 Phone: 01783-604054
📍 Address: Dhaka University Market, Dhaka 1000
By using our services, you agree to abide by this Refund Policy. Please review it carefully, and feel free to reach out to us with any queries.